South Boston, VA

Sentara has taken over Velocity. They should’ve remained separate in my opinion. No one in waiting room upon arrival. The front desk person did not greet me and kept typing. I waited patiently. Finally acknowledged me. I work in customer service and former medical. She acted as though I was an inconvenience to her. Definitely needs a refresher on customer service skills. Have only been to Velocity twice. The first time was under Velocity. Had many on line slots available then, and much smoother operation. Under Sentara I did book an 11 am appointment and then got “all appointment slots are filled for the day.” Not so. Walked in early at 10:30am and no one there. I understand it’s a walk in clinic as well, but not to have available slot choices (as was the case with Velocity my first visit), was much better. Today 7-8 staff just sitting around. Saw an NP and in 5 minutes out the door w/Rx meds for bronchitis. I sincerely hope things will improve with the mgmt. of Sentara. Velocity as a stand alone operation was much better.