Ward's Corner - Norfolk

This is my second time here. It’s very convenient and fast service never waited to long at all. The nurses and doctors are great. Only thing I don’t like is the front desk staff are very nonchalant they don’t speak to you welcome you in or anything. I think customer service is very important and if these are the people we first see coming in they set the tone for the customer’s experience. Even a hello would be better then not saying anything at all. Acknowledge the guest we already coming in there because we sick. Make us feel important.

I cannot express enough how grateful I am to the staff. I don't know the nurse's name, but she is a short woman with short red died hair. As she was taking my vitals, I had a sudden migraine come on me. She was so thoughtful to cut the lights off in the room since they were bothering me. She helped me to lay down and was extremely helpful, thoughtful and respectful during my visit. The PA was also kind and kept the lights off while she examined me. I didn't feel like just a number or a pain to them. They went above and beyond to care for me while I had this migraine. The funny thing is, I wasn't even being seen for the migraine, but they still cared for me through it. Thank you!!

First time visiting. I called to see if they took my insurance; yes. All the appts online were booked, I could walk in and i did. That's the only downfall, walking in. It was a lot of people walking in, myself included and the Kiosk for me, human error. After all the checking in and payment, I received text updates, my wait was about 2 hrs11min at 0947 to been seen. However, not feeling well, it was frustrating. Good news! It did not take that long. I was seen about 1045 or so. The front desk, the nurses, the NP were all very patient, so kind-hearted and very friendly and knowledgeable. Nursing and medical is a tough business. If I ever do, hope I don't, I would visit them again. All in all, I was there about 2.5 hours. I received my paperwork and still not feeling well, I need a new note, for work, (lol) and again without hesitation, I'll pick it up at the front desk. Thank you to the staff at Velocity Urgent Care, Wards Corner for taking such great care of all my needs.