FAQs

Velocity Urgent Care^SM provides on-demand treatment for illness and injury that requires immediate medical attention but that is not a medical emergency.  Our providers also offer physicals, vaccinations, x-rays, and basic lab tests.  Urgent care is not a replacement for your primary care physician in managing overall wellness, but rather, is available when you can’t wait for an appointment.  Most patients are in and out within 45 to 60 minutes, at about 1/7^th the cost of using a hospital emergency room.  Our convenient neighborhood locations are open 7 days a week and no appointment is ever needed…you can reserve your spot online at https://velocityuc.com/locations/.  We accept most insurance plans and offer affordable cash-pay options.

What conditions do you treat?

Velocity Urgent Care^SM treats a range of medical conditions including:

• Abrasions, Scapes, and Cuts

• Asthma and Wheezing

• Bee Stings, Insect Bites, and Allergic Reactions

• Cold, Flu, Fevers and Viruses

• Dehydration

• Earaches and Headaches

• Nausea, Vomiting and Diarrhea

• Pink Eye

• Sexually Transmitted Infections

• Sinus and Respiratory Infections

• Sore Throat, Strep Throat

• Sprains, Strains and Broken Bones

• Urinary Tract Infections

Do I need an appointment?

Velocity Urgent Care encourages all patients to check in and complete eRegistration online through our website at velocityuc.com/locations. If you prefer to walk in, it will result in a longer wait time.

What are your hours of operation?

Velocity Urgent Care^SM is open 7 days a week.  Daily hours vary by location. For clinic hours, please select a location under the “Our Locations” drop-down menu at the top of the page.  All locations are closed on Thanksgiving and Christmas Days.

What forms of payment do you accept?

We gladly accept Medicare, Medicaid and we’re an in-network provider for most private insurance plans including:

• Blue Cross/Blue Shield

• Optima

• Anthem HealthKeepers

• United HealthCare

• Cigna

• Aetna

• Humana

• Hooray Health

We also participate in all Tricare plans for dependents, active duty and retired military, with no referral or pre-authorization required.

At registration we will verify your insurance eligibility and collect any required payments per your plan.  We accept cash, checks, and major credit cards.

If you have a question as to your insurance network status, the terms of your policy including referral/pre-authorization, co-pays, co-insurance or deductibles, we recommend that you call your insurance company in advance of your visit.

For the uninsured, we also offer an affordable cash pay option.  You can learn more at: https://velocityuc.com/about/self-pay-pricing/

How do you work with my primary care physician?

It’s important to us to maintain relationships with primary care providers. We want to offer continuity of care to primary care patients, and we can have your medical chart forwarded to your provider (with medical consent). If you do not have a primary care provider, we can make a referral for you.

What referral relationships do you maintain?

If your condition requires follow-up care, we maintain relationships with a spectrum of primary care providers, medical specialists and facilities in the area, and we will assist you in finding the best care based on your medical needs.

Is Velocity Urgent Care owned by Sentara Health?

Velocity Urgent Care, which was previously a joint venture between Sentara Health and a third party, is now fully owned by Sentara Health. Velocity will continue to maintain relationships with your primary care providers to offer continuity of care to primary care patients, and Velocity can have your medical chart forwarded to your provider (with medical consent).